Submit A Support Ticket
When it comes to carrier class network monitoring, Metro Communications is ready to perform. Our ability to deliver information in a timely and critical manner helps to improve the uptime and availability of network services. We have a 24x7x365 staff of experts that leverages all their cumulative years of experience to make the right decisions, quickly and accurately.
To open a ticket, please email
For construction operation inquiries, please call Stacy at 217-292-1100
For general service inquiries, please call 217-728-9056
Escalation Contacts:
First Level:
Second Level:
Austin Rice - Network Engineer
Mobile: 217-496-4694
Greg Osborne - Network Engineer II
Mobile: 217-259-5496
Nick Hess - Network Manager
Mobile: 217-280-0138
Third Level:
Heath Poulos - Manager
Desk: 217-728-9054
Mobile: 217-840-3584